Returns & Warranty
My product arrived today, but I have changed my mind on the colour – can I return it?
If you change your mind, we will accept returns within 30 days from date of purchase provided the product/s are unused, unassembled and in resaleable condition. (some exclusions apply – please see our Returns page for further information). Please not
My product arrived damaged – what do I do?
Oh no! We do take extensive care in packaging our products before shipping, however we understand damages may occur in transit. If you have received an order you believe has been damaged, please lodge a Warranty claim here and select “Damaged on arri
How long until I get my refund?
Once we’ve received your returned products, our team will assess it’s in its original and resaleable condition. If this is the case, your refund will be processed onto your original payment method. Please note depending on your bank, a refund may tak
What warranty do you offer on your products?
Letterboxes – 5 year structural. Fire pits- 10 year structural. Fire pit accessories – 2 year structural. House signs – 7 year structural. Decals – 7 year structural. Clotheslines – 10 year structural. Artificial Grass – 8 years. Outdoor living – 2 y