Still have questions? Send us an email and our friendly team will get back to you as soon as possible!

Milkcan

Powder-coat &#x2013; We don&#x2019;t recommend painting over our powder-coated letterboxes, which is why we are constantly expanding our range to offer a variety of different colours and combinations to suit most homes.&#xA0;Stainless Steel &#x2013; We don&#x2019;t recommend painting over stainless steel.&#xA0;Concrete &#x2013;&#xA0; Mask the required areas. Remove all grease, dirt and debris from all surfaces. There is no need to prime the concrete piers, you can paint directly over the surface. &#xA0;Please note, repainting or customising your letterbox, may void warranty.

Powder-coat – We don’t recommend painting over our powder-coated letterboxes, which is why we are constantly expanding our range to offer a variety of different colours and combinations to suit most homes. Stainless Steel – We don’t recommend paintin

Can I paint over the letterbox?

Letterboxes

What are your opening hours for the showroom?

What payment facilities do you have in the showroom?

Do you have parking available?

Will my order fit into my car?

Can I get help loading my product/s into my car?

Do you have all your products on display in your showroom?

I have just placed an order online, and selected “Pick Up” - can I come and collect it straight away?

Showroom & Pick Ups

Are all of your products in stock and available to buy now?

What happens if I have ordered both an in-stock and a pre-order item?

The product is showing as “Out of Stock” - when will this be back in stock?

Do you have any discount codes I can use?

My discount code isn't working when I try to check out?

Do you offer gift vouchers?

Placing an Order

I have placed an order – how do I know when it has been received and when it has been shipped?

How much is shipping?

Do you deliver Australia wide?

Do you ship to PO Boxes?

Can someone call me prior to delivery?

Do I have to be home on delivery day?

I’ve only received one part of my order. Where is the rest?

Do you ship internationally?

Shipping

My product arrived today, but I have changed my mind on the colour – can I return it?

My product arrived damaged – what do I do?

How long until I get my refund?

What warranty do you offer on your products?

Returns & Warranty

How do I pick the best letterbox for my home?

What parcel sizes do your letterboxes accept?

Which letterboxes allow for A4 mail?

Which freestanding parcel letterboxes have a separate mail shelf?

Do you offer a service to install the letterboxes?

How do I install my letterbox?

What tools do I need to install my letterbox?

Can I change the key lock to a combination lock instead?

If I damaged my lock, how do I replace it?

Do the parcel letterboxes come with 'Letters' and 'Parcels' text included?

Can I install your fence letterboxes horizontally?

Can I install letterboxes into a Colorbond fence?

Do your letterboxes match Colorbond fencing?

How do I clean my steel letterbox?

Are all of your letterboxes theft resistant?

How do I assemble my fire pit?

How thick is the fire pit?

What is the difference between a cast iron and steel fire pit?

What is the difference between a traditional fire pit and the ethanol variety?

How do I start a fire in my fire pit?

How do I extinguish a fire in my fire pit?

Can I have a fire pit at my property?

How hot does the base of the fire pit get?

Do I need to store my fire pit when not in use?

Will my rust fire pit continue to rust?

Will my black fire pit rust?

What surfaces can I use my fire pit on?

Fire Pits

How long will it take to make my custom decal/sign?

What size numbers will fit on my letterbox?

Can you install my numbers/sign/decal onto my letterbox before shipping?

How do I install the numbers?

Can I remove the steel stick on numbers if I am not happy with my first placement?

Can I screw in numbers to my concrete letterbox?

Can I buy decals to install onto my concrete letterbox?

How do I install my custom house sign?

Can I please add extra numbers or letters to my sign even though I am over the max limit?

Numbers & Signs

Which clothesline should I get?

Does it come with everything I need to install?

How do I install the clothesline?

Can I reduce the width of the clothesline?

How do I use the clothesline?

How much hanging space does each clothesline provide?

How much space is between the lines?

Do your clotheslines match Colorbond fencing?

Can I buy a ground mount kit for a clothesline I bought years ago elsewhere?

How big are the clotheslines, will it fit in my car if I collect?

Clotheslines

Can I install the artificial grass myself?

Where can I use / install the artificial grass?

What maintenance is required for artificial grass?

Is the artificial grass pet-friendly?

I don’t know which artificial grass option to choose?

What is your artificial grass made from?

Can artificial grass melt?

How do I create a feature wall using the 100cm vertical garden?

I want to create a feature wall but I don’t know how many I will need?

Can the vertical gardens be used outside and in direct sunlight?

What do I use to clean the vertical gardens?

How do I hang the vertical gardens?

Will the frame on the round vertical garden rust?

Artificial Grass & Vertical Gardens

How long does it take for the foam filling for the lounger to expand when I open the box?

Can I paint over the letterbox?Updated 2 months ago