Shipping
I have placed an order – how do I know when it has been received and when it has been shipped?
We understand that you like to be informed of the status of your order and delivery.Once you place an order online, you will receive an email with your order confirmation. As soon as your product/s are shipped from our warehouse, you will receive an
How much is shipping?
We use a range of different courier services to deliver your products directly to your door. The price for shipping is charged directly from our courier providers, and this is calculated based on the product/s you have ordered and your postcode.
Do you deliver Australia wide?
Yes, we deliver Australia wide.
Do you ship to PO Boxes?
Unfortunately, we do not ship to PO Boxes – they are usually too small to accept our products.Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.
Can someone call me prior to delivery?
Unfortunately, courier drivers are not able to call you prior to delivery, so please ensure you enter the correct address, and any required delivery instructions upon checkout to ensure a successful delivery.
Do I have to be home on delivery day?
If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left.If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front
I’ve only received one part of my order. Where is the rest?
Occasionally we may consolidate multiple items into one carton (eg. custom house signs may be added inside the letterbox carton, marshmallow forks may be added inside a fire pit carton, etc). Please ensure you check all packaging thoroughly. If you h
Do you ship internationally?
Unfortunately at this time we are not yet shipping our products internationally (outside Australia). We invite you to sign up to our waitlist here to be the first to know when Milkcan ships to your country.